Healthcare
IT for medical practices and clinics with no IT department
You take care of patients. We take care of the computers, the EHR, and the HIPAA safeguards that keep patient data where it belongs.
Most practices do not have an IT department. They have a practice manager, an EHR vendor’s support line, and someone’s nephew who set up the Wi-Fi.
That works until it does not: the EHR is down on a full clinic day, a laptop with patient data goes missing, or someone asks whether the practice has done its HIPAA risk analysis.
We become the IT department. Help desk for your staff, the systems kept running, and the HIPAA safeguards in place and documented. Clinicians get to focus on patients.
What makes IT hard here
- HIPAA with no compliance team
- Security Rule obligations that apply in full to a five-person practice, with nobody on staff who owns them.
- Systems that cannot be down
- When the EHR or practice management system stops, so do appointments and billing.
- Non-technical staff
- Front-desk and clinical staff who need technology to work without having to understand it.
- Paper records
- Charts in boxes that are slow to retrieve, expensive to store and a liability if lost.
- Telehealth and messaging
- Virtual visits and patient messaging that are convenient, but have to stay secure.
What we do
- EHR and practice systems
- Support for the systems a practice runs on: EHR, practice management, revenue cycle and patient scheduling.
- HIPAA compliance
- The required risk analysis, the safeguards that follow from it, and the evidence that they work.
- Clinic help desk
- On-site and remote support, with after-hours cover for critical problems, and training for staff.
- Telehealth and secure messaging
- Virtual consultations and patient messaging set up securely.
- Record digitization
- Paper charts scanned, indexed and archived, with originals securely destroyed when you are ready.
- Remote monitoring and mobile health
- Support for wearables, remote monitoring devices and mobile health apps that feed into your systems.
- Analytics
- Reporting on outcomes, scheduling and resources, from the data your systems already hold.
Questions we get asked
What kinds of practices do you work with?
Physician groups, doctors' offices, physical therapy clinics and wellness practices, mostly small to medium-sized and without their own IT staff.
Can you help us with HIPAA?
Yes. We do the technical side: the risk analysis, access control, encryption, logging, backups and the records that show it is done. Legal interpretation stays with your counsel.
Where are you?
We support practices across the Houston and Austin areas on site, and remotely beyond them.
Services that matter most here
Security Rule risk analysis, safeguards and evidence for practices and for companies handling patient data.
ServiceHelp desk & managed ITThe whole IT function for a company that has never had one. Your people call us, and we answer.
ServiceDocument scanning & digitizationFile rooms turned into searchable digital records: scanning, OCR, indexing, microfiche and redaction.
ServiceThirty minutes, and you will know where you stand.
No obligation, no pitch deck. We will tell you what we would do and what the ceiling would be. If that is not worth it, you have lost half an hour.