Billing & pricing
How is time billed?
Support time is billed in 15-minute increments, with partial increments rounded up. On-site visits have a one-hour minimum, except warranty work. You get one invoice a month.
- Remote and phone support is billed in 15-minute increments. Partial increments round up.
- On-site visits have a one-hour minimum, except warranty-related work.
- Project work carries a not-to-exceed ceiling agreed in writing before we start, and is invoiced when the work is complete.
- After-hours work on critical problems is billed at the after-hours rate.
Invoices go out monthly, and every task we worked on is listed, including ones we did not charge for, so you can see everything that was done. See how we price for the full picture.
Thirty minutes, and you will know where you stand.
No obligation, no pitch deck. We will tell you what we would do and what the ceiling would be. If that is not worth it, you have lost half an hour.