Privacy Policy

Effective date: 2026-10-17 · Last updated: 2026-11-01

1. Who we are

TenacIT, LLC (“TenacIT,” “we,” “us,” or “our”) is a managed IT services and technology consulting company based in Texas, United States. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.tenacit.com and its subdomains (the “Site”), contact us, request or receive support (including by text message), become a client, apply for a job, or otherwise interact with us.

TenacIT, LLC
15511 Hwy 71 West
Ste 110 PMB 200
Bee Cave, TX 78738
Privacy Officer: privacy@tenacit.com

2. Scope: information we handle for our clients

This policy covers personal information TenacIT collects for its own purposes. It does not cover personal information we process on behalf of our business clients while delivering managed IT, help desk, security, or consulting services, such as data stored in client systems, mailboxes, files, or devices we manage. For that information, TenacIT acts as a “service provider” or “processor,” our client is the “business” or “controller,” and our handling is governed by our agreement with that client.

If you are an employee or customer of one of our clients and have a question or request about your personal information, please contact that organization directly. We will assist our clients in responding to such requests.

Remote support and monitoring. For active clients under a signed service agreement, when you ask us for help or your organization authorizes it, our technicians may connect to your device remotely. During a session they may see what is on your screen, which can include files, email, and other personal information. We limit our access to what is reasonably needed to resolve the request. Please close windows and documents unrelated to your request before a session starts. Where a client has engaged us for security monitoring, we monitor activity on that client’s systems according to the client’s instructions.

Regulated data and client agreements. Where client data includes protected health information, we sign a Business Associate Agreement with the client before handling it, as required by HIPAA. Clients may request our data processing agreement, Standard Contractual Clauses, and current list of subprocessors by emailing privacy@tenacit.com.

Products we resell. Software and services we resell or license to clients, such as Microsoft 365, security software, and password managers, are provided by their vendors and are governed by those vendors’ privacy policies.

TenacIT staff. Personal information about TenacIT’s own employees and contractors is covered by a separate internal notice.

3. Information we collect

We collect the following categories of personal information:

Identifiers and contact information: name, business email address, phone number, company name, job title, and mailing address. Sources: you; referrals from clients, partners, and other contacts; and public business sources such as LinkedIn and company websites.
Professional information about prospective clients: company, role, and business background, gathered from LinkedIn and other public business sources when we research companies we may work with. Sources: public business sources and referrals.
Communications: the content of emails, support tickets, text messages, chat, calls, and video meetings with us. Calls and Microsoft Teams meetings with our team may be recorded, which can capture audio and video, and may be transcribed. We will tell you when a call or meeting is being recorded. Source: you.
Support and account information: client portal login details, information about your devices and systems that is needed to resolve a support request, and logs of remote-support sessions. Sources: you and your organization.
Commercial and billing information: services purchased, quotes, invoices, and payment records. Card payments are handled by our payment processor; we do not store full payment card numbers. Sources: you and your organization.
Internet and device activity: IP address, browser type, operating system, referring website, pages viewed, and date and time of visits, collected through server logs, security tools, and cookies. Source: automatically, when you use the Site.
Approximate location: the country, state or region, and city associated with your IP address, as estimated by our website hosting provider. This is not precise geolocation. See Section 5. Source: automatically, when you use the Site.
Professional and employment information (applicants): résumé, work history, education, references, and, where permitted by law and with your authorization, background-check results. Sources: you, your references, and background-check providers.
Credit information (certain business clients): with your authorization, results of a business credit check. Source: credit reporting agencies.

Sensitive personal information. We do not seek to collect sensitive personal information (such as health information, precise geolocation, racial or ethnic origin, religious beliefs, or government ID numbers) through the Site. Where limited sensitive information is needed for hiring, such as for a background check or employment-eligibility verification, we collect it only with notice and consent where required by law and use it only for that purpose. We do not use sensitive personal information to infer characteristics about you.

4. How we use information

We use personal information to:

respond to inquiries and provide quotes;
research prospective client companies using public business sources and referrals;
deliver, support, and improve our services, including resolving support tickets;
show you content relevant to your approximate location, such as a link to our page for your area;
send service-related communications, including support text messages you have requested;
manage client accounts, billing, and collections;
send business marketing communications, which you can opt out of at any time;
evaluate job applicants and manage the hiring process;
secure our Site, systems, and clients, and detect and prevent fraud or misuse;
comply with legal, tax, accounting, and regulatory obligations; and
establish, exercise, or defend legal claims.

We do not use personal information for purposes that are materially different from those described here without first giving you notice and, where required, obtaining your consent.

Artificial intelligence and automated tools

We use business versions of AI-enabled tools to help deliver our services, including Microsoft Copilot, Microsoft Teams call transcription, AI features in our ticketing and remote-monitoring platform, and AI assistants such as Claude and ChatGPT. These tools may process the content of support tickets, emails, call recordings, system logs, and documents in order to summarize, transcribe, draft responses, and help troubleshoot.

The providers of these tools act as our service providers. We use their business offerings, with terms and settings that do not permit them to use our data to train their AI models, and our staff may not use personal or consumer AI accounts for TenacIT or client work. We do not use personal information to train our own AI or large language models. Our technicians remain responsible for the work we deliver. We do not use AI or other automated processing to make decisions about you that produce legal or similarly significant effects.

5. Cookies and similar technologies

The Site uses cookies and similar technologies that are necessary for it to function and stay secure. We do not currently use analytics or advertising cookies. Some content on the Site is provided by third parties, such as embedded maps, web fonts, our online scheduling tool (Calendly), and remote-support download links, and those providers may set their own cookies or collect your IP address when that content loads.

You can control or delete cookies through your browser settings. Blocking some cookies may affect how the Site works.

Approximate location

Like most websites, the Site receives your IP address with every page request. Our website hosting provider, Cloudflare, uses that IP address to estimate your approximate location: your country, state or region, and city. IP-based location is often imprecise, and it may show a different place if you use a VPN or a company network.

For visitors in the United States, the Site uses this estimate for one purpose: to suggest our page for your area, for example a link to our Houston page when you appear to be near Houston. To do this, your browser asks our server which page, if any, to suggest, and the answer is kept in your browser’s session storage until you close the tab, so the check is not repeated on every page. If you dismiss the suggestion, that choice is kept the same way.

We do not use your approximate location to identify you or to build a profile of you. We do not save it to our records or link it to your name or contact details, and we do not use it for advertising. The Site does not use precise geolocation, such as your device’s GPS. For visitors outside the United States, including in Canada, the European Economic Area, the United Kingdom, and Switzerland, the Site does not use your location to change or suggest content.

Global Privacy Control (GPC). We treat a GPC signal from your browser as a valid request to opt out of the sale or sharing of personal information and of targeted advertising, for that browser.

Do Not Track. Because there is no common industry standard for “Do Not Track” signals, the Site does not respond to them. We honor GPC as described above.

6. How we disclose information

We disclose personal information only as follows:

Service providers that perform services for us under contracts that limit their use of the information, such as cloud hosting, email and collaboration, ticketing and remote-monitoring platforms, remote-support tools, online scheduling (such as Calendly), AI service providers, text-messaging providers, payment processing, accounting, background screening, and IT security.
Professional advisors such as attorneys, accountants, auditors, and insurers.
Legal and safety purposes: to comply with law, a subpoena, or other legal process; to protect the rights, property, or safety of TenacIT, our clients, or others; or in an emergency.
Business transfers: in connection with a merger, acquisition, financing, or sale of all or part of our business. The recipient will be required to honor this policy for the information transferred.
With your consent or at your direction.

We do not sell personal information, and we do not “share” personal information for cross-context behavioral (targeted) advertising, as those terms are defined under California and other state privacy laws. We have not done so in the preceding 12 months. We do not knowingly sell or share the personal information of anyone under 18.

Text-messaging information is subject to the additional restrictions in Section 7.

7. Text messaging (SMS)

Texting support (TenacIT Technical Support Messages) is available only to clients with an active managed services agreement. If you text TenacIT’s text support number, we use your mobile number and the content of your messages to respond to your support requests and to send related messages, such as ticket updates, appointment confirmations, and troubleshooting steps. We only reply to texts you send us, and we do not send marketing or promotional text messages. Message frequency varies based on your support requests. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

You can opt out at any time by replying STOP, END, CANCEL, QUIT, UNSUBSCRIBE, REVOKE, or OPT OUT; reply START to resubscribe. Reply HELP for help, or contact support@tenacit.com or call our support line at 1-878-787-7678. You may also opt out by telling us in any reasonable way, such as by email or phone.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of disclosure described in this policy exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

See Section 8 (Text messaging) of our Terms of Use for the full terms of our text-messaging program.

8. How long we keep information

We keep personal information only as long as needed for the purposes described in this policy, unless a longer period is required by law. Typical retention periods are:

Website inquiries and prospects: up to 3 years after our last contact.
Client account, contract, and billing records: the length of the relationship plus 7 years, for tax and legal purposes.
Support tickets and communications: the length of the client relationship plus 3 years.
Call and meeting recordings and transcripts: 90 days, unless needed for an open issue or legal hold.
Job applicant records: up to 2 years after the hiring decision, or longer where required by law.
Background-check and credit reports: up to 2 years after the decision they supported, then securely destroyed.
Website and security logs: up to 12 months.
SMS opt-out records: as long as needed to honor your request.

When information is no longer needed, we delete or de-identify it. We keep de-identified information in a form that cannot reasonably be linked to you, and we do not attempt to re-identify it.

9. How we protect information

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information. These include multi-factor authentication, encryption of data in transit, role-based access controls and least-privilege access, endpoint protection and monitoring, and staff training. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we become aware of a security incident affecting your personal information, we will notify you and the appropriate authorities as required by law.

Never send passwords by text or email. Please do not include passwords, payment card numbers, or other sensitive information in support tickets, emails, or text messages. TenacIT will never ask you to send us your password by text message or email. If you receive a message claiming to be from TenacIT that does, do not respond; contact support@tenacit.com or call 1-878-787-7678.

10. Your privacy rights

Rights for all U.S. residents

Several U.S. states, including California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia, give residents rights over their personal information. We honor the following requests from any U.S. resident, subject to verification and legal exceptions:

Know and access: confirm whether we process your personal information, and obtain a copy of it in a portable format, along with the categories of information, sources, purposes, and third parties to which it is disclosed and, where state law provides, a list of the specific third parties.
Correct inaccurate personal information.
Delete personal information we hold about you.
Opt out of the sale of personal information, targeted advertising, and profiling that produces legal or similarly significant effects. We do not engage in these activities.
Opt out of marketing by using the unsubscribe link in any marketing email or by contacting us.
Limit the use of sensitive personal information. We use it only for the limited purposes described above.
Non-discrimination: we will not deny services, charge a different price, or otherwise retaliate against you for exercising your rights.

How to submit a request. Email privacy@tenacit.com or call our support line at 1-878-787-7678. We will verify your identity by matching information you provide with information we already have, and we may ask for more information to do so. You may use an authorized agent; we may require proof of the agent’s authority and ask you to verify your identity directly.

We will respond within 45 days. If we need more time, we may extend this by up to 45 more days and will tell you why.

Appeals. If we decline your request, you may appeal by emailing privacy@tenacit.com with “Privacy Appeal” in the subject line. We will respond to your appeal within 60 days (45 days in some states). If you are not satisfied with the result, you may contact your state Attorney General.

Additional information for California residents

In the preceding 12 months, we collected the categories of personal information listed in Section 3, from the sources listed there, for the purposes listed in Section 4. We disclosed identifiers, communications, support and account information, commercial information, internet activity, professional information, credit information, and limited sensitive personal information (for background checks) to the categories of recipients listed in Section 6 for business purposes. We do not sell or share personal information, and we do not disclose personal information to third parties for their own direct marketing purposes (Cal. Civ. Code § 1798.83). We do not offer financial incentives or price differences in exchange for personal information.

Nevada residents

We do not sell covered information as defined under Nevada law. You may still submit an opt-out request to privacy@tenacit.com.

Residents of the European Economic Area, United Kingdom, and Switzerland

Where the EU General Data Protection Regulation (GDPR), the UK GDPR, or the Swiss Federal Act on Data Protection applies, TenacIT, LLC is the controller of the personal information described in this policy.

Legal bases. We process personal information on the following legal bases:

Contract: to provide services you or your organization requested, and to take steps before entering a contract.
Legitimate interests: to operate and secure our business and the Site, show you content relevant to your country or region, respond to inquiries, research prospective client companies and carry out business-to-business marketing, and defend legal claims, where these interests are not overridden by your rights.
Legal obligation: to meet tax, accounting, and other legal requirements.
Consent: for text messaging, electronic marketing where the law requires consent (for example, in Poland), and any optional cookies we may use in the future. You may withdraw consent at any time without affecting earlier processing.

Providing personal information to us is generally voluntary. If you choose not to provide it, we may be unable to respond to your inquiry, provide services, or consider your job application.

Your rights. You have the right to access, correct, delete, restrict, or object to processing of your personal information, to data portability, and to withdraw consent. You may object at any time to processing for direct marketing. To exercise these rights, contact privacy@tenacit.com. You also have the right to lodge a complaint with your local data protection authority, such as the UK Information Commissioner’s Office (ico.org.uk) or Poland’s Personal Data Protection Office (uodo.gov.pl).

International transfers. TenacIT is based in the United States, and personal information is processed in the United States and in other countries where our remote staff or service providers are located. Where we transfer personal information from the EEA, UK, or Switzerland to the United States or other countries, we use appropriate safeguards, such as the European Commission’s Standard Contractual Clauses and the UK International Data Transfer Addendum. You may request a copy of these safeguards by emailing privacy@tenacit.com.

Residents of Canada

Where Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) or a substantially similar provincial law applies, we collect, use, and disclose your personal information only with your knowledge and consent, except where the law permits otherwise, and only for the purposes described in this policy. You may withdraw consent at any time on reasonable notice, subject to legal and contractual restrictions; we will tell you what that withdrawal may affect.

Your rights. You may request access to the personal information we hold about you and ask us to correct it. We will respond within 30 days, or tell you if we need more time as the law allows.

Consent for electronic messages. We send commercial electronic messages to people in Canada only with the consent required by Canada’s Anti-Spam Legislation (CASL), and every such message includes a way to unsubscribe.

Storage outside Canada. Your personal information is stored and processed in the United States, and may be accessed by our remote staff and service providers in other countries. While outside Canada, it is subject to the laws of those jurisdictions and may be accessible to their courts, law enforcement, and national security authorities.

Accountability and complaints. Our Privacy Officer (privacy@tenacit.com) is responsible for our compliance with this policy and is the person in charge of the protection of personal information under Quebec law. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (priv.gc.ca) or your provincial privacy commissioner, such as the Commission d’accès à l’information du Québec (cai.gouv.qc.ca).

Governance (Quebec). Our Privacy Officer oversees how personal information is collected, kept, and destroyed, using the retention periods in Section 8, and handles privacy complaints. To make a complaint, email privacy@tenacit.com; we will acknowledge it and respond in writing. The Site does not use technologies that identify or profile you, and it does not use your location to change or suggest content for visitors outside the United States (see Section 5).

11. Children’s privacy

The Site and our services are intended for businesses and adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, contact privacy@tenacit.com and we will delete it.

The Site may link to third-party websites and services, such as our client portal provider, remote-support tools, and social media. We do not control their privacy practices, and this policy does not apply to them. Please review their privacy policies.

Our client portal at support.tenacit.com is hosted by a third-party provider. This policy covers how TenacIT handles the information in the portal; the provider’s own practices are covered by its privacy policy.

If you interact with us on LinkedIn, Facebook, or other social media, we receive the information you choose to share with us there, and the platform’s own privacy policy also applies.

13. Changes to this policy

We may update this policy from time to time. We will post the updated version on this page and change the “Last updated” date. If we make material changes, we will provide additional notice, such as a notice on the Site or an email to clients, before the changes take effect.

14. Contact us

Questions, requests, or complaints about this policy or our privacy practices:

TenacIT, LLC – Attn: Privacy Officer
15511 Hwy 71 West
Ste 110 PMB 200
Bee Cave, TX 78738

Email: privacy@tenacit.com
Main line for general inquiries: 838-TENACIT (838-836-2248)
Privacy requests by phone: 1-878-787-7678 (support line)

This policy is available in an alternative format on request. Contact privacy@tenacit.com.