Getting help
Can I text the help desk?
Yes, if your company has an active managed services agreement. Text our support number and we reply about that request only. We never send marketing texts, and you can reply STOP at any time.
Texting support (TenacIT Technical Support Messages) is available to clients with an active managed services agreement.
- Text the support number and we reply about your request: troubleshooting steps, ticket updates and appointment confirmations.
- We only reply to texts you send us. We do not send marketing or promotional texts.
- Reply STOP (or END, CANCEL, QUIT, UNSUBSCRIBE, REVOKE, OPT OUT) to opt out, START to opt back in, and HELP for help.
- Message and data rates may apply. Message frequency depends on your requests.
The full terms are in section 8 of our Terms of Use.
Thirty minutes, and you will know where you stand.
No obligation, no pitch deck. We will tell you what we would do and what the ceiling would be. If that is not worth it, you have lost half an hour.