Getting help
How do I get help from TenacIT?
Email support@tenacit.com, call the support line at 1-878-787-7678, or log in to the client portal at support.tenacit.com. Every request becomes a ticket, so nothing gets lost.
Clients have three ways in, and all of them end up in the same ticket queue:
- Email support@tenacit.com. This is the best route for anything that is not on fire. Your email becomes a ticket automatically, and replies stay on that ticket.
- Call the support line at 1-878-787-7678. Use the phone for anything urgent, or anything stopping someone from working.
- The client portal at support.tenacit.com, where you can open tickets and see where they stand.
Any of your staff can ask for help, not just the person who signed the agreement.
When you write in, it saves time to include who is affected, what they were trying to do, what happened instead, and when it started. A screenshot of an error message is worth a paragraph.
Thirty minutes, and you will know where you stand.
No obligation, no pitch deck. We will tell you what we would do and what the ceiling would be. If that is not worth it, you have lost half an hour.