Getting help
How do I know a call or email is really from TenacIT?
TenacIT never makes unsolicited calls or sends unsolicited messages asking you to install software or give us remote access, and we never ask for your password by email or text. If in doubt, hang up and call us back.
Scammers impersonate IT companies because it works. Two rules make it easy:
- We never make unsolicited calls or send unsolicited messages asking you to install software or give us remote access. Remote sessions happen only on a request you opened.
- We never ask for your password by text message or email.
If you get a call, email or text that claims to be TenacIT and asks for either, do not install anything and do not reply. Contact us directly at support@tenacit.com or 1-878-787-7678, using the details on this page rather than any in the message.
If you already clicked something or entered a password, tell us straight away. It is much easier to contain a problem in the first hour.
Thirty minutes, and you will know where you stand.
No obligation, no pitch deck. We will tell you what we would do and what the ceiling would be. If that is not worth it, you have lost half an hour.